Receiving the correct answer in a timely manner from someone who knows your business is what Ideate Support is all about.

“Thanks to Teresa Martin for lending us a hand in solving a model issue, helping us avoid a crisis situation before a submittal deadline. We really appreciate Teresa’s quick response at such a short notice. I’m confident we’ll greatly benefit from Teresa teaching our upcoming batch of students at Ideate.”
—Rohit Arora, IT/CAD Manager, Bohlin Cywinski Jackson

Ideate Support Resource Links
Enter Customer Access Center
View the Customer Access Center Intro Video
Download the Support Brochure
Subscription Support

2011 Resources
Ideate 2011 Page
Ideate’s 2011 Migration Recommendations
Subscription Center: Change Product Delivery Method
from Download to DVD (video)
Subscription Center: Request Product DVD/CD (pdf)
Autodesk Product Keys

Portfolio of Support Services
Success in today's rapidly changing marketplace means developing complex solutions and getting them to market ahead of the competition. Because flexible, responsive support is critical, Ideate offers a portfolio of support services and tools to help our customers achieve their goals.
Learn more about Ideate Support Services

Get Your Free Download of Ideate Explorer for Revit
As an Ideate Premium Support customer, you receive the benefit of this easy, intuitive and profound way to search, quantify and select elements in a Revit model. Learn more here.

Ideate Support Team
The Ideate Support Team includes civil engineers, architects, designers and others with experience in construction, facilities management, process piping, structural, and HVAC design. The team stays on top of today’s issues through their off-site consulting work, classroom training, and continuing education in their respective professional fields. Our full-time Support Manager ensures that our support and delivery systems run smoothly and strives for the highest degree of customer satisfaction. Meet our Technical Staff.

Instructions for Submitting a Support Question
Registration and Activation Instructions for Autodesk Software
Useful Support Weblinks
Video Tutorials and Webcasts
Download video codec for Ideate video tutorials (Windows)
White Papers and other Autodesk Product Instructional Guides
Use of Prior Release Software FAQ

If you would like information about our support contract options click here or call 888.662.7238 and ask for Sales.